Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Trees that are purchased cannot be returned.

Cancellations
Trees are pre-ordered and there will be no cancellations once orders are placed.

Refunds
Given the nature of the items purchased (i.e. trees) there will be no refunds.